Description

Position: Remote Customer Service Representative Are you motivated by a commitment to helping others and seeking a meaningful opportunity in a remote setting? As a Remote Customer Service Representative, you will be essential in assisting patients with their medical billing inquiries. Your role will involve engaging with patients through phone communications, guiding them through various payment options, and addressing their concerns with professionalism and empathy. We are looking for an articulate communicator who excels in a dynamic environment and is adept with technology. Key Responsibilities Deliver outstanding service to patients, embodying our values of compassion and professionalism.Initiate calls to patients to discuss medical billing and support payment collection efforts.Communicate information succinctly and in a warm, friendly tone.Review patient accounts, document interactions, and respond to inquiries effectively.Collaborate with patients to negotiate viable payment plans and propose tailored solutions.Establish payment arrangements utilizing multiple methods, including checks and electronic transfers.Adhere to all relevant policies and procedures to ensure compliance and optimize patient satisfaction.Aim to achieve or surpass performance objectives, contributing to overall success.Partner with team leaders, management, and clients to resolve any issues promptly and maintain high patient satisfaction levels.Undertake additional tasks as required to support team and client needs. Required Skills And Qualifications Strong focus on customer service, prioritizing patient needs at all times.Exceptional communication abilities, both orally and in written form.Dedication to maintaining confidentiality and upholding integrity in all interactions.Team-oriented mentality with a collaborative approach to achieving shared goals.Proficient computer skills and comfort with various technologies. Education And Experience Previous experience in customer service is preferred.Familiarity with medical billing or healthcare revenue cycles is advantageous.A high school diploma or GED is required.Completion of one to two years of college education is preferred. Career Growth Opportunities We are committed to fostering the professional development of our team members. You will have access to training resources and growth opportunities to advance your career in customer service and healthcare. Company Culture And Values Our organization cultivates a supportive environment focused on patient care and collaboration. We value each team member's contributions and strive to engage everyone in delivering exceptional service to our patients. Employment Type: Full-Time