Description

QUALIFICATIONSBachelor's degree in technical field (e.g., MIS, Computer Science, Engineering, or a related field)5+ years’ OSS/NMS experience in the telecommunications industryStrong knowledge in OSS Platforms and Applications with hands-on experience in supporting and managing Handling system management, fault management, configuration management and performance management issues.Good knowledge of Linux/Windows OSGood knowledge of Relational DBMS espacially in Oracle, MSSQL Server, PostgreSqlGood knowledge of Container Technologies like Docker, KubernetesBasic knowledge of integration concepts like Snmp, SOAP/XML, Rest API Basic knowledge of networking technologiesFluent in EnglishHaving a valid driving license JOB DESCRIPTIONInvestigate issues and perform tasks to ensure solutions continuously functioning within SLA terms.Share knowledge by verbal and written communication (internal support meetings, training sessions, documentation)Providing on-site support when necessarySupport ticket handling within SLA requirementsGather knowledge for customer requirements and develop tools and scripts and prepare technical proposals for all clients.Ensure 24×7 support to all technical team and ensure efficient delivery of all projects.Pro-active approach on maintenance and comissioning issues, organizing and interfacing between customer and internal colleaguesAbility to adopt new technologiesEnsure interworking of OSS applications to multiple network Element are connected and all functions are working well (alarm sync, PM data sync, configuration Management etc.